Calls to customer service can either go well or leave you wishing you hadn’t called at all. It can either leave you with a more positive or negative impression of the brand.
If you’ve ever called Lord & Taylor, Lacoste, Crate & Barrel, Anthropologie, Toyota, Tory Burch, The Land of Nod, Boden, or National Geographic, chances are you’ve probably had an experience that fits with your view of the brand.
Would you believe that the specialists who answer the phone lines for the aforementioned companies aren’t employed directly by those brands?They work for Global Response, a brand care call center, that provides customer service options such as customer care, technical support, order management and email response through call center outsourcing for the clientsmentioned above.
Global Response sets itself apart by providing service that mirrors what consumers expect from the brand’s retail stores.Specialists immerse themselves in the brand image and treat customers professionally, courteously, and competently.Consumers feel a sense of confidence and caring on the phone just as they do when setting foot inside the store.
Isn’t it reassuring to know that despite having outsourced call centers, the level of customer service, in-store and on-the-phone, match what you would expect from the brand?
This informational post was sponsored by Global Response and El Toro Interactive.
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