One of the most frustrating things about technology is when it doesn’t work like it’s supposed to. Even the most tech savvy of us (ahem) face challenges from time to time!
I just learned that Xfinity offers a service called Signature Support that serves as a tech support resource for Comcast customers who need assistance with their computer, network, or gadgets. Features include:
- 24/7/365 live support from North American tech experts
- Secure remote support right from your computer’s desktop
- Help available by phone, chat or appointment
Tech support plans depend on your needs. Plans range from $5.95/month for wireless networking help to complete home assistance for $19.95/month. You can also select a one time fix option.
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| I know the text is tiny! Click to enlarge! |
If you need immediate assistance, there’s always a live tech expert available for immediate assistance via the chat feature and a list of FAQs in the Knowledge Center where you can troubleshoot certain issues yourself before relying on an expert.
I haven’t tried Xfinity Signature Support and while I hope to never have to use it, it’s good to know it’s there just in case.
As a member of the Comcast Digital Ambassador Program, I receive Xfinity Triple Play in exchange for my involvement in the program. All opinions are my own. Images and logos courtesy of Comcast.
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Original post by Tech Savvy Mama
©2012
Xfinity Signature support is a bunch of BS wrapped in a $20 bill. Comcast required me to upgrade my cable modem so I did for $80. I removed their television service and a couple of weeks later my internet mysteriously went out. After several phone calls they restored my service to the cable modem. They must have nuked all the information about my wireless router- mac address, serial number etc. that they typically keep. When I asked them for assistance restoring my wireless router service– i.e. logging my mac address and router information so it would work on their network, they said that they could not help me. I had to subscribe to ‘Xfinity Signature Support’ for a monthly charge for them to basically ‘do their job’.
After five hours on the phone over three days, I finally cancelled my service and called Verizon FIOS to install their service. Comcast lost a customer of six years because they wanted to extort a monthly ‘support’ fee for the most basic service. I’m glad to be gone.